If you need help right now, call 577 021 080 and briefly describe what has happened. Below we explain what to do first and what information you will need when you call.
Locked out: the first steps
Leaving your key inside or having a lock jam can turn your day upside down. The most useful thing you can do is assess the situation calmly and explain to the locksmith exactly what happened. Forcing the door or pushing unsuitable objects into the lock can cause additional damage.
Check whether a family member or someone close to you has a spare key that you can collect safely. Do not try to get in through a window or balcony on your own if it means climbing at height or taking any other risk.
If a child or someone who needs help is inside, or an appliance left on is creating a hazard, do not wait for a regular service. Call the emergency services immediately: in Georgia, dial 112.
What to tell the locksmith
When you call, give the address, the building entrance and the floor. Explain whether the door simply closed behind you, was locked with the key, or whether the key no longer turns in the lock. If the key has broken, mention that too. A photo of the lock and the door can help the specialist assess the situation, although the final decision is made after an on-site inspection.
Be ready to confirm your right to access the property before work begins. If your documents are inside, say so when you call and agree on a possible way to verify your access.
Before you call, have ready
- The exact address, building entrance and floor.
- What happened: the door closed behind you, it was locked with the key, the key will not turn, or it broke in the lock.
- A photo of the lock and the door, if you can take one.
- How you will confirm your right of access, or a note that your documents are inside.
- Whether you have checked if anyone has a spare key.
Can a door always be opened without damage?
It depends on the type of lock, its condition and the reason it is locked. A blanket promise made in advance is no substitute for a reliable assessment. We try to open the door without damage, depending on what is possible and the specific case.
Ask the locksmith to explain the likely approach and the risks before starting, and, if needed, whether the lock should be replaced.
What does the cost depend on?
The lock design, the nature of the fault, how complex the job is and whether extra parts are needed all matter. When you call, agree on how the job will be assessed and at what point the final price will be confirmed. The estimated arrival time is also confirmed on the call.
Frequently asked questions
What if the document proving my right of access is inside?
Mention this at the very start of the call. Your right of access still has to be confirmed before the service, and the way it will be verified is agreed on the call.
Do I have to replace the lock after the door is opened?
Not always. It depends on the condition of the lock and what caused the lockout. If the key broke in the lock or the mechanism is jammed, the locksmith will explain the possible options, and the decision is yours. For details, see the lock replacement page.
How long will it take the locksmith to arrive?
The estimated arrival time depends on the address and the specific situation, so it is confirmed on the call. Spacelocksmith works in Tbilisi; whether we can come to your particular address is also confirmed on the call.
For information about the Spacelocksmith locked door opening service, call 577 021 080. Describe your situation so that you can agree on the next steps.