The door has swung shut with the key inside, the key is lost, or it is stuck in the lock. At a moment like this, the best thing to do is stay calm, call, and not try to force the door. Forcing it often damages the lock, the door frame or the handle and makes the job harder afterwards.
Spacelocksmith opens home and apartment doors in Tbilisi as an on-call service. The technician first assesses the door and the lock, then suggests the way of opening it that suits your situation. We try to work without damage, depending on what is possible and the specific case. If you are standing in front of a locked door right now, call us: 577 021 080.
What the service includes
- Opening a locked home or apartment door when the key is inside, lost or no longer works
- An on-site check of the door and lock before any work begins
- Choosing the opening method to suit your specific door and lock
- Checking with you that the lock works properly after the door is open
- Advice if the lock is faulty or replacing it looks like the more sensible option
- If needed, replacing the lock or cylinder, agreed separately and where possible
How it works
- Call Call us and briefly describe the situation: where you are, what kind of door it is and what happened with the key. On the call we will confirm whether we can come to your address and when.
- Agreement in advance Over the phone we agree how your right to enter the home will be confirmed and which factors will affect the price.
- On-site assessment The technician inspects the door, the lock and the hardware, explains how they plan to open it and agrees the price with you before starting.
- Opening the door The work is done in the agreed way. If it turns out along the way that a different solution is needed, the technician tells you first and only continues with your consent.
- Check and next step Together you check that the door locks and opens properly. If the key is lost or the lock is damaged, you discuss whether it needs replacing.
What the price depends on
- The type of door: wooden, metal or security door
- The type, number and condition of the locks
- What happened: the key is inside, lost or broken in the lock, or the lock has failed
- Whether the door has simply closed behind you or is locked with a key
- Whether the lock or cylinder needs replacing after opening
- The address and the time of the visit
The price is agreed before the work starts. If extra work turns out to be needed, such as replacing the lock, it is agreed with you separately.
Limitations and safety
Proof of right of access. We only open a door for someone who has the right to enter that home or apartment: the owner, a resident or an authorised person. This right is confirmed before the service, and the way it is verified is agreed on the call.
Risk of damage. We try to work without damage, depending on what is possible and the specific case. With some locks, a mechanism that is already damaged or a broken key, this cannot be promised in advance. The technician will explain the risks before starting.
When a different solution is needed. If the lock is broken or the mechanism no longer works, replacing the lock or cylinder may be needed instead of, or after, opening. The technician will explain the options, and the decision is yours.
Dangerous situations. If a child, a person who needs help or an animal is shut inside, or you notice a smell of gas, smoke or a water leak, call the emergency services first on 112.
Frequently asked questions
The door just closed behind me; I did not lock it with a key. Does that change anything?
Yes, that is important information. A door that has just closed and one locked with a key may need different approaches, so please mention it on the call. The exact assessment is still made on site.
The key broke in the lock. Can the door still be opened?
In many cases there is a way, but it all depends on the type of lock and where and how the key broke. Please do not try to pull out the broken piece yourself; that often makes things worse.
I rent my apartment. Can you open the door for me?
Yes, if you have the right to live in the apartment. We will agree on the call how this right will be confirmed. If the lock needs replacing after opening, it is best to agree this with the owner as well.
Does the lock have to be replaced after opening?
Not always. If the lock works properly and you have the key, replacement may not be needed. If the key is lost or the mechanism is damaged, replacing it may be the safer choice.
What information should I have ready before calling?
The address, the type of door, the number of locks, what happened with the key and how you can confirm your right to enter the home. This helps us assess the situation better in advance.
If you would like to know in advance what to do in front of a locked door and what to tell the technician, read the article Locked out of your home: what to do and what to have ready. If the lock needs replacing, see our lock replacement service.